If any Library Coffee Company product fails to meet your expectations, we will replace it or refund the full cost of the product. We strive to provide excellent Customer Service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return an item, please fill out the form below and we will arrange for the return. Please do not return coffee, tea or food items. You can contact our Customer Service office at 1-770-936-9232.